PrimeSpark IT — Refund Policy

PrimeSpark IT (ABN 27 807 704 504) · hello@primesparkit.com.au Last updated: 26 June 2026

Draft template — have an Australian small-business lawyer review before you publish. This is not legal advice.

This policy explains when refunds do and don't apply. It works alongside our Terms of Service and your rights under the Australian Consumer Law (ACL), which always apply.

Setup fee

The one-time setup fee pays for building and publishing your website — work that begins as soon as you order. Because of this:

• Before we start the build: if you cancel before any work has begun, we will refund the setup fee.
• Once the build has started or the site is delivered: the setup fee is non-refundable, as the work has been performed.

Monthly hosting fee

• The monthly hosting fee is billed in advance for each month.
• You can cancel anytime; cancellation stops all future monthly charges.
• The fee for the current month is non-refundable (you keep hosting and support for the period you've paid for).
• We do not provide partial/pro-rata refunds for unused days in a month, except where required by law.

Your rights under the Australian Consumer Law

Nothing in this policy excludes the consumer guarantees in the ACL. If our service has a major problem — for example it isn't delivered as described or isn't fit for purpose — you may be entitled to a refund, re-supply, or other remedy under the law. Change-of-mind after a service has been properly delivered is not covered by the ACL, which is why the setup fee is non-refundable once work is done.

How to request a refund or cancel

Email hello@primesparkit.com.au with your business name and the email used on your order. We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Stripe.

Chargebacks

If you have a billing concern, please contact us first — we'll almost always sort it out faster than a bank dispute. Raising a chargeback without contacting us may result in suspension of your website while the dispute is investigated.